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Western Digital WDBACY5000ARD-NESN On Sale!
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Category: Personal Computers
Brand: Western Digital
Model: WDBACY5000ARD-NESN
Availability: Online/In-Store
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Western Digital WDBACY5000ARD-NESN Reviews
Western Digital WDBACY5000ARD-NESN Review by Biblioholic Beth (Portland, Oregon USA)
Western Digital WDBACY5000ARD-NESN Review by The Barn (Keyport WA)
Bought this cute little portable hard drive to back op our Imac. It seemed to be working until one day when I noticed the Icon for the Back Up drive had turned Orange. A short time later our Imac crashed our OS during a power failure. When we went to restore we discovered a major problem. Yep we lost a lot of stuff! After replacing with a Segate unit (noticed a lot of wierdness went away with the new drive).
I decided I would like to see if we could get this unit replaced or repaired. I went to the WD Web Side and they sent me an Email a day later saying they got my inquiry and would get back to me in 4 days. Several weeks later I wrote them again and got a form letter back requesting that the model and serial number. This had to be filled out between the marked spaces on the Email and then they would get back to me. They kept sending me the same Email over and over and I kept sending it back. They kept notifying me that my serial number was invalid. I tried to send them a picture of the number however it was rejected as being too large of an attachment. Finally I called the 800 number only to get some fellow in the Philippines who was of no help at all. I would have sent him the picture however he had no Email.
Now I cannot fault any company since no matter what is produced there will be the occasional bad item, however I can find a lot to be desired in the way they resolve issues that come up. They may very well build some great little drives however they have no customer focus that I have been able to locate.
Side note- Plugged the little drive into a Windows 7 machine and the operating system says it is working properly (under Properties) you still cannot talk to it. Go Figure!
Finally a happy ending!
It appears that the trick to getting these problems resolved is getting to level two service department. There you find folks who know and understand these units and are willing to help. They are located in the US and communications are not a problem. Once there they down loaded some software to my PC, this allowed me to test my drive and find out what the hardware's real serial number was (number on unit is so small that you cannot tell the difference between 6's & 8's). Testing revealed the drive had a problem and a RMA was generated and the unit was replaced. It took a little over a week and a new unit arrived.
Western Digital WDBACY5000ARD-NESN Review by I. R. Smart. "Tzu Crazy" (Seattle, WA)
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Western Digital My Passport Essential 500 GB USB 3.0/2.0 Portable External Hard Drive (Real Red):: Description
Put your digital life on the stylishly small my passport essential portable hard drive. with wd quality and usb 3.0 and usb 2.0 connectivity, this drive is designed for today with tomorrow in mind. visual backup software and password protection with hardware encryption ensure your data is protected. lightweight and easy to carry, this drive is ideal for fast storage to go.
Western Digital My Passport Essential 500 GB USB 3.0/2.0 Portable External Hard Drive (Real Red):: Features
- Up to 3x faster transfer rates with USB 3.0
- Hardware encryption, password protection
- Connectivity today; speed tomorrow
- Automatic, continuous backup
- Dual USB 3.0 and USB 2.0 compatibility
- Item Dimensions: 4 x 3 x 1 inches; 0 pounds
- Brand: Western Digital
- Model: WDBACY5000ARD-NESN
- Product Type: Personal Computers
Western Digital WDBACY5000ARD-NESN:Limited time only!
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